What is an Expert Witness?

In 1996 I was a technology consultant and author—I’d recently written the second edition of the best-selling Complete Idiot’s Guide to the Internet—when I received a phone call (or was it an email?) from an attorney working for Microsoft. I don’t recall whether this was an in-house attorney or a law firm working for the…

is seo scam?

The SEO Business – 80% Scam?

“The SEO business is 80% scam,” I told a new client the other day…”damn right”, he said, “I’ve been scammed already!” I’ve been telling people my “80% scam” estimate for several years now, and what amazes me is that never has anyone disagreed. Nobody’s ever said “that’s a little harsh, don’t you think?” Never has…

It’s 2017 … Time You Were Protecting Your Passwords

It still amazes me just how bad businesses–in particular, but not exclusively, small businesses–manage their passwords. We’re almost a quarter of a century into the Internet revolution (I date it to 1993, when the popular press began talking about the Internet), and still the average person does a totally absurd job of managing passwords. DepositPhotos…

No, You Can’t Stop Your Customers Complaining!

Online reviews are a double-edged sword for today’s business. A firm that knows how to manage reviews well can benefit greatly. Businesses that don’t, or simply deserve bad reviews, can be seriously harmed. Yelp’s Anti-Litigator Warning Box Perhaps not surprisingly, some businesses thought they’d try a little legal arm-twisting in order to guarantee good reviews. They began…

Don’t Pay to SEO Optimize Your Site

Last week I published a blog post explaining that most SEO services are a scam (I won’t repeat myself; you can find out about the SEO scam here). I want to explain another way businesses can avoid getting ripped off: by understanding the role of page optimization. There are essentially two sides to Search Engine Optimization: on-page and off-page. On-page optimization is…