No, You Can’t Stop Your Customers Complaining!
Online reviews are a double-edged sword for today’s business. A firm that knows how to manage reviews well can benefit greatly. Businesses that don’t, or simply deserve bad reviews, can be seriously harmed. Yelp’s Anti-Litigator Warning Box Perhaps not surprisingly, some businesses thought they’d try a little legal arm-twisting in order to guarantee good reviews. They began…